FAQ
​How Do I Place An Order?
Just select the items you wish to buy and they will be placed in your shopping cart. check out like you would anywhere.
Payment and Shipping
Pay with credit card or pay pal. Shipping is included but please remember that we are a VERY small business run by 8th graders who have homework to consider so Shipping might take a little longer than normal.
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Returns & Refunds
If there is an issue with the quality of your purchase we are happy to replace or refund. Please do remember that we are a very small business so be mindful when ordering size as we cannot routinely replace for this.
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Privacy Policy
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At imitation-crab.com, your privacy is a top priority. Please read our privacy policy details. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of information we collect from you on our website in accordance with applicable privacy laws including, where applicable, the General Data Protection Regulation (“GDPR”) and other UK and European data privacy laws and applicable US privacy laws (the “Privacy Laws”).
Imitation crab collects customer information to improve your overall shopping experience with us. We collect your personal information to fulfill our contractual obligations, our statutory obligations and/or the legitimate interests of Imitation Crab and for other purposes for which Imitation Crab has a lawful basis under the Privacy Laws.
In addition, Imitation Crab may, and only with your consent, process your personal information in order to communicate with you for marketing purposes. In this event, we may provide additional information that we believe may be of interest, including about offers, promotions, and news updates. You have the right to unsubscribe when you have provided consent to receive these communications by emailing info@imitation-crab.com or by following the instructions in any such communication, e.g. by clicking on the link to unsubscribe.
By using the Sites, you signify your acceptance of the privacy policy as amended from time to time.